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Shipping & Return Instructions

 *Our shipping and return policy does not apply for wholesale and for BonJo Distribution customers.  If you fall under this category please call us directly about your account at 914-939-6112 or email us at info@bonjocoffee.com and we would be more than happy to further assist

 

At BonJo we reserve the right to not ship certain orders due to circumstantial issues.  You will be contacted immediately if your order can not ship.  Also, please understand that if a natural disaster or current weather conditions in the country are present there may be delays in receipt of your order.

 

Our freight providers for shipping are the following USPS, UPS, and FedEx.   All tracking information will become available to the customer upon receipt of processed order.  For your convenience, this will be confirmed and sent to you via email.

 

We offer discounted shipping prices on larger quantity orders.

 

Transit Time:

Transit time will vary upon your destination. Boxes will need to be sent to a street address; unfortunately we are unable to deliver to a PO Box due to the size of each package.  Please be sure to include your suite or apartment number.   If there are specific delivery instructions you must make sure to also provide as much detail as possible so that it can deliver accordingly.  (Insert Maps)

 

UPS/FEDEX

This is commonly the cheaper method for heavier items.  Carrier does not count the pickup day, holidays, or the weekends as time in transit (i.e. if you select next day air packages sent on Friday it will not arrive until Monday, with the exception of holidays). We ship 5 days a week Monday thru Friday Eastern Standard Time (EST.) 8:30 – 4:00 all orders sent in after 4pm will not be delivered until the next day.

 

UPS/Fedex is also the best method for tracking your package due to the constant delivery updates as it passes through states and their hub locations up until the truck that will deliver to you.    If you are concerned about your packages and would like a more elaborate tracking system we suggest this method of shipping.  

 

USPS

USPS shipping option is done by Flat Rate Priority Mail® Flat Rate options are described below:

USPS Medium Box Flat Rate – This holds a maximum of 12lbs

USPS Large Box Flat Rate – This holds a maximum of 18lbs 

 

We cannot waive any shipping charges on USPS deliveries therefore for larger orders it is suggested to use UPS/FEDEX to get the most cost effective shipping price.  

 

Delivery confirmation locates the packages in two places only; once we generate the postage and then when it is delivered.  These packages are not trackable during transit time and there is no default insurance.  We strongly recommend choosing special shipping or UPS/FEDEX to insure quality delivery.

 

Taxes:

We are obligated by the state to tax in-state residents with our state tax.  Tax amount will vary depending on shipping address.  Please note that all out of state residents are except from this amount due.

 

Incorrect Shipping Information:

 As the customer it is your responsibility to double check the shipping address you provide.  We emphasize on this because it can severely effect when and if your delivery arrives. 

 

Unfortunately UPS charges a $15 penalty charge which we would have to contact you if we need to charge it for wrong address fee to make sure that this fee is warranted.   For USPS we would have to charge you the full shipping amount again because once this has been shipped and return a new flat rate stamp would need to be printed for re-shipping.

 

Our Refund Policy

We hope you are happy with the home roasting supplies and coffee purchased on our website. We offer refunds on unopened or unused products with the except of our roasted coffee.

 

On our coffee products we DO NOT accept returns.  However, if you have any issues with our coffee, or if there were errors in your order, please contact us directly at 914-939-6112 or orders@bonjocoffee.com.  We will do all we can to ensure that you are satisfied.  We are able to offer store/web credit only per case scenario.  Please contact us with your concerns and reason for reason to determine if you are eligible for this offer.

 

Our Back Order Policy

If we are out of stock on an item that you ordered (either merchandise or coffee) our policy is to hold the order and contact you about any delays.

 

At this point you can decide to make substitutions, delete the item, or wait until item is back is stock to send order complete.   We DO NOT do partial orders.  We can only do our best to keep you informed of when item will be back in stock but the choice on expediting is ultimately yours. 

 

We hope that we have explained our Shipping and Return policy to give you the best information.  If you still have further questions that have not been answered please feel free to contact us directly and we would be happy to better assist!