Frequently Asked Questions
What days do you roast?
What days do you roast?
We roast Tuesday, Wednesday, and Thursday each week.
The only time the Roastery is typically closed for the following holidays:
- New Year’s Day
- Memorial Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Can I purchase in person?
Can I purchase in person?
Please visit our flagship cafe located 345 Elm St. Stamford, CT06902
How can I tell what roast type each blend is?
How can I tell what roast type each blend is?
Roast information is listed on the product page of each coffee. The color of our coffee labels are also an indicator of roast depth: blue bags are our darker roasts; green are our medium roasts, and the terracotta bags are our light roasts.
Orders & Shipping
If I place my order now, when can I expect it to ship?
If I place my order now, when can I expect it to ship?
We process orders at 9:00am on Tuesday, Wednesday, and Thursday.
Orders received after 9am on these days will process on the next production day.
What should I do if something from my order is missing?
What should I do if something from my order is missing?
If your order is damaged or incorrect upon arrival, please contact customer support within 48 hours of delivery with a photo of the issue for a resolution.
Do you offer free shipping?
Do you offer free shipping?
We offer free shipping on all orders of $50 or more, for both subscription orders and one-time orders.
One-time orders under $50 have available shipping rates for USPS and UPS that will vary based on your region.
How do I update my shipping address?
How do I update my shipping address?
If you need to modify a shipping address for an order that has already been placed, please contact our support team with your order number at contact@Bonjocoffee.com or call us at 203-914-1600 (M-F 7:30am-4pm EST).
If you are a coffee subscriber looking to update the shipping address for future subscription shipments, you can do so within your subscriber portal on the Manage My Subscription page.
Returns & Exchanges
If I don't like a blend, can I return it?
If I don't like a blend, can I return it?
No. As coffee is a perishable food product, we do not accept returns.
If I don't like the coffee, can I exchange it?
If I don't like the coffee, can I exchange it?
Unfortunately, we are unable to exchange any consumable products.
I would like to exchange an item I received
I would like to exchange an item I received
Due to the perishable nature of coffee, we are not able to offer exchanges on any consumable products. You may exchange merchandise or gear, item as long as it is unopened or unworn within 30 days of shipping. Additional shipping charges will apply.
If the wrong item was shipped to you, we will gladly correct our error. If the retail price of the item is under $20, please consider it is a gift from us. If the retail price is over $20, we will ship the corrected item to you along with a return shipping label for the incorrect item.
Subscriptions
How do I create a Coffee Subscription?
How do I create a Coffee Subscription?
Making a Coffee Subscription is easy; it can be done while browsing on a coffee product page, on the Subscriptions category page, or while reviewing items in the shopping cart.
To subscribe, simply select the Coffee Subscription option for your desired Coffee, select your preferred grind and shipment frequency, then check out as normal.
How do I manage my Coffee Subscription?
How do I manage my Coffee Subscription?
Customers have full control over their subscriptions through their online account portal. You may:
- Change Selection: Update the specific coffee or grind type for your next delivery.
- Adjust Frequency: Change the timing of your deliveries.
- Skip a Delivery: Pause a single shipment if you are away or have excess inventory.
Cancellation Policy
- Timing: You may cancel your subscription at any time.
- Cut-off: To avoid being charged for your next scheduled order, cancellations must be completed at least 48 hours before your next scheduled roast date.
- Finality: Once an order has entered the roasting process, it cannot be canceled or refunded.
Please contact us if you have questions about your subscription.
What is your shipping policy for Coffee Subscriptions?
What is your shipping policy for Coffee Subscriptions?
Roasting and Shipping Schedule
- Initial Order: Your first subscription order is processed and shipped upon sign-up.
- Recurring Orders: Subsequent orders are roasted and shipped according to the frequency selected at checkout (e.g., weekly, bi-weekly, or monthly).
- Processing: All coffee is roasted to order to ensure maximum freshness.
Shipping and Delivery
- Carriers: We utilize standard shipping carriers to deliver our products.
- Delays: While we guarantee our dispatch dates, we are not responsible for delays caused by the carrier or incorrect shipping information provided at checkout.
Can I get a refund for an unused subscription?
Can I get a refund for an unused subscription?
Subscription renewals are non-refundable if the cancellation was not made before the 48-hour cut-off.